SMS MESSAGING TERMS & COMPLIANCE
1. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with VH Labs through our website at https://vhlabs.io, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent.
2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
3. Support Information: If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to matt@vhlabs.io or call +1 (480) 280-3312 during business hours.
4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.
5. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule.
6. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
7. Age Restriction: You must be 18 years or older to participate in our SMS program.
8. Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy.
This website (the "Site") is owned and operated by VH Labs Limited Liability Company ("COMPANY," "VH Labs," "we" or "us"). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from VH Labs.
Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.
We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.
1. Intellectual Property Rights
Our Limited License to You
This Site and all the materials available on the Site are the property of VH Labs and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.
You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.
Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.
Your License to Us
By posting or submitting any material (including comments, blog entries, social media posts, photos, and videos) to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.
2. Services Description
VH Labs LLC provides:
- Digital marketing services and consulting
- Educational programs, courses, and training
- Business coaching and consulting services
- Content creation and strategy services
- Appointment scheduling and session management
- Custom systems and infrastructure development
3. Disclaimers
Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites.
The information, products, and services offered on or through the Site are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.
You agree at all times to indemnify and hold harmless VH Labs, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.
4. Online Commerce
Certain sections of the Site may allow you to purchase products and services from third-party vendors. We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of these products and services. If you make a purchase from a third party linked through the Site, the information obtained during your visit, including payment information, may be collected by both the merchant and us.
Your participation in any dealings with third-party vendors is solely between you and the third party. VH Labs shall not be responsible for any loss or damage incurred as a result of such dealings.
5. Registration & Passwords
To access certain features of the Site, you may be required to register and create an account. You agree to:
- Provide accurate, current, and complete information during the registration process
- Maintain the security of your account credentials
- Accept responsibility for all activities conducted under your account
- Promptly update any changes to your information
If you suspect unauthorized use of your account, notify us immediately at matt@vhlabs.io. We are not liable for any loss or damage arising from your failure to comply with this obligation.
6. Payment Terms
By purchasing any products or services, you agree to pay all fees and charges associated with your purchase. All payments are processed through secure third-party payment processors.
Refund Policy:
- Refund terms vary by program and service
- Contact matt@vhlabs.io for refund requests
- Refunds are subject to our discretion and applicable policies
7. Appointment Scheduling and Cancellations
For scheduled sessions and appointments:
- Book through our calendar at https://vhlabs.io/calendar
- You will receive SMS and/or email confirmation
- Cancellations must be made at least 24 hours in advance
- Repeated no-shows may result in loss of scheduling privileges
- Rescheduling is subject to availability
8. Prohibited Conduct
You agree not to:
- Use the Site for any unlawful purpose
- Share, distribute, or reproduce course materials without authorization
- Attempt to interfere with the proper operation of the Site
- Impersonate any person or entity
- Harvest or collect user information without consent
- Transmit spam, viruses, or malicious code
- Violate any applicable laws or regulations
9. Termination
We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate or unlawful. Upon termination, you must cease all use of the Site and any content obtained from it.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VH LABS LIMITED LIABILITY COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR SERVICES.
This includes but is not limited to:
- Loss of profits or business opportunities
- Loss of data or information
- Business interruption
- Personal injury or property damage
11. Indemnification
You agree to indemnify and hold harmless VH Labs Limited Liability Company, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:
- Your use of the Site or services
- Your violation of these Terms
- Your violation of any rights of another party
- Your violation of any applicable laws
12. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in Sheridan County, Wyoming.
13. Dispute Resolution
Before filing any legal action:
- Contact us at matt@vhlabs.io to resolve the issue
- Allow us 30 days to address your concern
- Consider mediation as an alternative to litigation
14. Changes to Terms of Service
We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.
We will notify you of material changes via:
- Email to your registered address
- SMS notification (if you are opted in)
- Prominent notice on the Site
15. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
16. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and VH Labs LLC regarding your use of the Site and services.
17. Contact Information
For any questions regarding these Terms of Service, please contact us at:
Company: VH Labs Limited Liability Company
Phone: +1 (480) 280-3312
Email: matt@vhlabs.io
Website: https://vhlabs.io
Address: 30 N Gould Ste N, Sheridan, WY 82801
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.